Thank you for your order! We were happy to process your order and would also like to offer you a
Make returns as easy as possible.
PROCEDURES:
- Place the item back into the package, complete and in its original packaging.
- Please include the completed return slip in the return package.
Link: Return slip Nineteen27
Remove the address label with your recipient details from the package.
- The free return label was included with your delivery. Affix the return label with the recipient's address (Neunzehn27).
- Take the return to the appropriate parcel shop and provide proof of return.
store.
Frequently Asked Questions
How long is the return period?
You can return items within 14 days of receipt.
Unfortunately, returns after this deadline cannot be accepted.
What are the conditions for a return?
The items must be returned unworn, unwashed and in their original condition with all tags attached.
Personalized or custom-made items are excluded from returns.
If the item was delivered damaged or faulty, please contact us directly via info@neunzehn27.de with photos as proof.
Who pays for the return shipping?
Returns are free of charge for you.
We include a DHL return label with every order, which you can easily use in case of a return. This allows you to return the goods to us conveniently and without additional costs.
How long does the refund take?
After receiving and inspecting the return, we will refund the purchase price to your original payment method within 5-7 working days .